MESA Job Descriptions

The MESA Clerk provides front-line student support for the CRC MESA Program. This position serves as a primary point of contact for students, visitors, and MESA student employees, helping ensure the MESA Center operates smoothly and students have access to program resources and services.

Job Responsibilities

Front Desk and Student Support

• Staff the MESA front desk, greet students and visitors, and respond to routine questions about the program, services, and available resources.
• Assist prospective students with the MESA application process and provide guidance on program requirements and next steps.
• Distribute and manage access to MESA resources, including printing, markers, Scantrons, calculator loans, and laptop loans.
• Answer and direct incoming phone calls and respond to messages received through the MESA program inbox.
• Schedule appointments for students to meet with the MESA Counselor and MESA Coordinator, as appropriate.

Administrative and Program Support

• Assist with the administrative processing and back-end workflow of MESA applications, including reviewing submissions, tracking application statuses, and routing applications for appropriate review.
• Maintain accurate records, trackers, and other program documentation as assigned.
• Support the coordination and implementation of MESA events, workshops, outreach activities, and other program initiatives.
• Complete additional administrative projects and assignments delegated by the MESA Program Specialist or MESA Coordinator.

Student Employee Support

• Provide day-to-day support to MESA student employees, including assisting with scheduling adjustments, communicating operational updates, and addressing routine questions.
• Help ensure student employees understand their assigned responsibilities, center procedures, and daily expectations.
• Communicate staffing or operational concerns to the MESA Program Specialist or MESA Coordinator.

MESA Center Operations

• Open and close the MESA Center as required by the assigned work schedule.
• Maintain a welcoming, organized, and professional environment for students and employees.
• Monitor front desk activity and help ensure students can access center resources and services during operating hours.
• When no other full-time MESA staff member is available in the Center, serve as the primary point of contact for routine student inquiries and day-to-day center operations.
• Recognize situations requiring administrative or supervisory decisions and escalate them to the MESA Program Specialist or MESA Coordinator.

Note: This position is classified as Temporary Classified (TCL) employment and is subject to Los Rios Community College District's applicable temporary employment limitations.

The MESA Biology Instructional Assistant provides front-line administrative, student support, and instructional assistance for the CRC MESA Program, with an additional focus on strengthening biology academic support services. This position supports the quality, coordination, and development of biology tutoring within MESA by serving as the primary instructional resource for MESA biology tutors, developing biology-specific academic support materials, and maintaining communication with Biology faculty.

The position also supports the academic progress of students pursuing biology-related majors within the MESA/ASEM community through proactive case management, resource referrals, and coordination of academic support.

Job Responsibilities

Front Desk and Student Support

• Staff the MESA front desk, greet students and visitors, and respond to routine questions about the program, services, and available resources.
• Assist prospective students with the MESA application process and provide guidance on program requirements and next steps.
• Distribute and manage access to MESA resources, including printing, markers, Scantrons, calculator loans, and laptop loans.
• Answer and direct incoming phone calls and respond to messages received through the MESA program inbox.
• Schedule appointments for students to meet with the MESA Counselor and MESA Coordinator, as appropriate.

Administrative and Program Support

• Assist with the administrative processing and back-end workflow of MESA applications, including reviewing submissions, tracking application statuses, and routing applications for appropriate review.
• Maintain accurate records, trackers, and other program documentation as assigned.
• Support the coordination and implementation of MESA events, workshops, outreach activities, and other program initiatives.
• Complete additional administrative projects and assignments delegated by the MESA Program Specialist or MESA Coordinator.

Biology Instructional Support and Tutor Coordination

• Serve as the primary instructional resource for MESA biology tutors, supporting the quality, consistency, and coordination of biology tutoring services.
• Provide ongoing instructional support to biology tutors by identifying challenging course concepts, sharing instructional resources, and helping develop effective tutoring strategies.
• Develop, organize, and maintain biology-specific academic support materials, including study guides, practice problems, review materials, concept worksheets, and other supplemental learning resources.
• Coordinate biology tutoring support based on student needs, course schedules, upcoming examinations, and identified areas of academic difficulty.
• Monitor common academic challenges across biology courses and identify opportunities to strengthen existing tutoring resources and services.
• Support the development and implementation of biology-focused study sessions, exam reviews, workshops, and other academic enrichment activities.
• Assist with onboarding and orienting biology tutors to MESA instructional expectations, available resources, and tutoring procedures.

Biology Faculty Collaboration

• Establish and maintain working relationships with CRC Biology faculty to strengthen communication and coordination between classroom instruction and MESA academic support services.
• Communicate with Biology faculty to identify topics students are struggling with, upcoming examinations, major assignments, and areas where additional academic support may be beneficial.
• Gather faculty-recommended resources, supplemental materials, and study strategies to incorporate into MESA biology tutoring.
• Share relevant academic trends and recurring student challenges with faculty, as appropriate, to help inform supplemental instructional support.
• Coordinate opportunities for faculty engagement in biology study sessions, exam reviews, and other MESA academic support activities.

Student Case Management – Biology Majors

• Provide ongoing academic support coordination and case management for currently enrolled biology-majored students within the MESA/ASEM community.
• Maintain an organized tracking system to monitor student engagement, academic support needs, tutoring utilization, and follow-up activities.
• Proactively connect students with biology tutoring, faculty resources, study sessions, workshops, and other appropriate campus academic support services.
• Identify students who may benefit from additional academic intervention based on expressed concerns, tutoring participation, or identified course challenges.
• Conduct follow-ups with students to assess whether they have accessed recommended resources and determine whether additional academic support is needed.
• Coordinate with the MESA Program Specialist, MESA Counselor, and other appropriate campus personnel to connect students with relevant academic and student support services.
• Maintain appropriate documentation of student interactions, referrals, and follow-up activities while adhering to applicable student privacy and confidentiality requirements.

Student Employee Support

• Provide day-to-day support to MESA student employees, including assisting with scheduling adjustments, communicating operational updates, and addressing routine questions.
• Help ensure student employees understand their assigned responsibilities, center procedures, and daily expectations.
• Provide instructional guidance and coordination to assigned biology tutors.
• Communicate staffing, instructional, or operational concerns to the MESA Program Specialist or MESA Coordinator.

MESA Center Operations

• Open and close the MESA Center as required by the assigned work schedule.
• Maintain a welcoming, organized, and professional environment for students and employees.
• Monitor front desk activity and help ensure students can access center resources and services during operating hours.
• When no other full-time MESA staff member is available in the Center, serve as the primary point of contact for routine student inquiries and day-to-day center operations.
• Recognize situations requiring administrative or supervisory decisions and escalate them to the MESA Program Specialist or MESA Coordinator.

Note: This position is classified as Temporary Classified (TCL) employment and is subject to Los Rios Community College District's applicable temporary employment limitations.

The MESA Engineering Instructional Assistant provides front-line administrative, student support, and instructional assistance for the CRC MESA Program, with an additional focus on strengthening engineering academic support services. This position supports the quality, coordination, and development of engineering tutoring within MESA by serving as the primary instructional resource for MESA engineering tutors, developing engineering-specific academic support materials, and maintaining communication with Engineering faculty.

The position also supports the academic progress of students pursuing engineering-related majors within the MESA/ASEM community through proactive case management, resource referrals, and coordination of academic support.

Job Responsibilities

Front Desk and Student Support

• Staff the MESA front desk, greet students and visitors, and respond to routine questions about the program, services, and available resources.
• Assist prospective students with the MESA application process and provide guidance on program requirements and next steps.
• Distribute and manage access to MESA resources, including printing, markers, Scantrons, calculator loans, and laptop loans.
• Answer and direct incoming phone calls and respond to messages received through the MESA program inbox.
• Schedule appointments for students to meet with the MESA Counselor and MESA Coordinator, as appropriate.

Administrative and Program Support

• Assist with the administrative processing and back-end workflow of MESA applications, including reviewing submissions, tracking application statuses, and routing applications for appropriate review.
• Maintain accurate records, trackers, and other program documentation as assigned.
• Support the coordination and implementation of MESA events, workshops, outreach activities, and other program initiatives.
• Complete additional administrative projects and assignments delegated by the MESA Program Specialist or MESA Coordinator.

Engineering Instructional Support and Tutor Coordination

• Serve as the primary instructional resource for MESA engineering tutors, supporting the quality, consistency, and coordination of engineering tutoring services.
• Provide ongoing instructional support to engineering tutors by identifying challenging course concepts, sharing instructional resources, and helping develop effective tutoring strategies.
• Develop, organize, and maintain engineering-specific academic support materials, including study guides, practice problems, review materials, concept worksheets, and other supplemental learning resources.
• Coordinate engineering tutoring support based on student needs, course schedules, upcoming examinations, and identified areas of academic difficulty.
• Monitor common academic challenges across engineering courses and identify opportunities to strengthen existing tutoring resources and services.
• Support the development and implementation of engineering-focused study sessions, exam reviews, workshops, and other academic enrichment activities.
• Assist with onboarding and orienting engineering tutors to MESA instructional expectations, available resources, and tutoring procedures.

Engineering Faculty Collaboration

• Establish and maintain working relationships with CRC Engineering faculty to strengthen communication and coordination between classroom instruction and MESA academic support services.
• Communicate with Engineering faculty to identify topics students are struggling with, upcoming examinations, major assignments, and areas where additional academic support may be beneficial.
• Gather faculty-recommended resources, supplemental materials, and study strategies to incorporate into MESA engineering tutoring.
• Share relevant academic trends and recurring student challenges with faculty, as appropriate, to help inform supplemental instructional support.
• Coordinate opportunities for faculty engagement in engineering study sessions, exam reviews, and other MESA academic support activities.

Student Case Management – Engineering Majors

• Provide ongoing academic support coordination and case management for currently enrolled engineering-majored students within the MESA/ASEM community.
• Maintain an organized tracking system to monitor student engagement, academic support needs, tutoring utilization, and follow-up activities.
• Proactively connect students with engineering tutoring, faculty resources, study sessions, workshops, and other appropriate campus academic support services.
• Identify students who may benefit from additional academic intervention based on expressed concerns, tutoring participation, or identified course challenges.
• Conduct follow-ups with students to assess whether they have accessed recommended resources and determine whether additional academic support is needed.
• Coordinate with the MESA Program Specialist, MESA Counselor, and other appropriate campus personnel to connect students with relevant academic and student support services.
• Maintain appropriate documentation of student interactions, referrals, and follow-up activities while adhering to applicable student privacy and confidentiality requirements.

Student Employee Support

• Provide day-to-day support to MESA student employees, including assisting with scheduling adjustments, communicating operational updates, and addressing routine questions.
• Help ensure student employees understand their assigned responsibilities, center procedures, and daily expectations.
• Provide instructional guidance and coordination to assigned engineering tutors.
• Communicate staffing, instructional, or operational concerns to the MESA Program Specialist or MESA Coordinator.

MESA Center Operations

• Open and close the MESA Center as required by the assigned work schedule.
• Maintain a welcoming, organized, and professional environment for students and employees.
• Monitor front desk activity and help ensure students can access center resources and services during operating hours.
• When no other full-time MESA staff member is available in the Center, serve as the primary point of contact for routine student inquiries and day-to-day center operations.
• Recognize situations requiring administrative or supervisory decisions and escalate them to the MESA Program Specialist or MESA Coordinator.

Note: This position is classified as Temporary Classified (TCL) employment and is subject to Los Rios Community College District's applicable temporary employment limitations.

The MESA Center Tutor provides subject-specific academic support to students enrolled in upper-division, calculus-based Science, Mathematics, and Engineering (SME) coursework at Cosumnes River College. Tutors support student learning by reinforcing course concepts, assisting with problem-solving strategies, and helping students develop the academic skills necessary for success in rigorous STEM coursework.

MESA tutors must be referred by a faculty member within the Science, Mathematics, and Engineering Department and are assigned to provide tutoring in approved courses based on demonstrated subject-matter competency and program needs.

Tutoring Eligibility and Course Scope

Faculty Referral Requirement

• Tutors must be referred by a faculty member within the Science, Mathematics, and Engineering Department.
• Tutors must demonstrate appropriate subject-matter knowledge and competency in the courses they are assigned to support.
• Tutoring assignments are determined by the MESA Program based on faculty recommendations, course demand, and program needs.

Eligible Courses

MESA tutoring is limited to upper-division, calculus-based coursework in the following disciplines:

• Biology: BIOL 400 and above
• Chemistry: CHEM 400 and above
• Physics: PHYS 370 and above
• Mathematics: MATH 355 and above

Courses outside MESA tutoring scope:

• MESA does not provide tutoring for Engineering (ENGR) courses.
• MESA does not provide tutoring for non-calculus-based courses.
• Students requesting support outside the approved course scope should be referred to the appropriate campus academic support resources.

Job Responsibilities

Academic Tutoring and Student Support

• Provide subject-specific tutoring to students enrolled in assigned eligible courses.
• Reinforce concepts covered in lectures, laboratory activities, assignments, and course materials.
• Assist students with understanding challenging concepts, working through practice problems, and developing effective problem-solving strategies.
• Encourage independent learning, critical thinking, and the development of strong study habits rather than simply providing answers to coursework.
• Adapt tutoring approaches to accommodate different learning styles, levels of preparation, and academic needs.
• Create a welcoming, inclusive, and supportive learning environment that encourages students to ask questions and actively engage in their academic development.
• Refer students to faculty, instructional resources, or additional academic support services when questions fall outside the tutor's subject-matter expertise or assigned responsibilities.

Tutoring Coordination and Professional Expectations

• Follow assigned tutoring schedules and communicate scheduling changes or anticipated absences to the appropriate MESA staff member.
• Maintain professional and respectful interactions with students, faculty, and fellow MESA employees.
• Prepare for tutoring sessions by reviewing relevant course materials and identifying appropriate instructional resources.
• Collaborate with MESA Instructional Assistants and other tutors to strengthen academic support services.
• Communicate recurring student challenges, common course difficulties, and resource needs to the appropriate MESA Instructional Assistant or MESA Program Specialist.
• Maintain appropriate student confidentiality and adhere to applicable college and district policies.

MESA Center Support and Additional Duties

When not actively providing tutoring services, tutors may be assigned additional duties to support the daily operation of the MESA Center and program activities, including:

• Maintaining clean and organized tutoring and study areas.
• Wiping down whiteboards, tables, desks, and other shared work surfaces.
• Organizing instructional materials and maintaining shared academic resources.
• Assisting with MESA events, workshops, outreach activities, and student engagement initiatives.
• Supporting general center operations and other duties as assigned by the MESA Program Specialist, MESA Instructional Assistants, or MESA Coordinator.

Note: Student employees are subject to Los Rios guidelines on student employment eligibility which requires all student help to be enrolled in at least six units throughout Los Rios every semester and work no more than 26 hours a week during the academic year while classes are in session.

The MESA General Student Help position provides programmatic, administrative, outreach, and event support for the CRC MESA Program. This position assists with student engagement, program visibility, communications, and the implementation of MESA activities and initiatives.

Unlike MESA Center Tutors, employees in this position are not assigned instructional or tutoring responsibilities. Instead, they support the overall success of the MESA Program through creative projects, outreach efforts, event coordination, and other duties assigned by the MESA Program Specialist or MESA Coordinator.

Job Responsibilities

Marketing, Communications and Social Media

• Assist with developing and creating engaging content for MESA social media platforms, including Instagram and other program communication channels.
• Create promotional materials, including digital flyers, graphics, announcements, and informational content for MESA events, workshops, and opportunities.
• Assist with maintaining and updating MESA outreach materials and promotional content.
• Support social media engagement initiatives to increase program visibility, student participation, and awareness of MESA resources and opportunities.
• Help capture and organize photos, videos, and other approved media from MESA events and activities.
• Follow established MESA branding, communication guidelines, and content approval procedures.

Events and Program Activities

• Assist with planning, preparing, setting up, and breaking down MESA events, workshops, meetings, and student engagement activities.
• Help organize event materials, supplies, food, decorations, signage, and other logistical needs.
• Support event registration, check-in, student engagement, and general event operations.
• Assist with coordinating student activities, celebrations, outreach campaigns, and other program initiatives.
• Help maintain organized storage of event supplies and promotional materials.

Student Outreach and Recruitment

• Assist with MESA outreach efforts to increase awareness of the program and its services among prospective and current students.
• Participate in classroom presentations, campus outreach, information sessions, and recruitment activities as assigned.
• Help distribute promotional materials and share information about MESA eligibility, program benefits, events, and student opportunities.
• Support efforts to connect students with MESA resources and direct inquiries to the appropriate MESA staff member.
• Represent the MESA Program in a welcoming, professional, and positive manner during campus activities and outreach events.

Creative Projects and Program Development

• Assist with designing flyers, presentations, signage, graphics, and other visual materials for MESA initiatives.
• Support special projects, student engagement campaigns, and program development activities.
• Assist with organizing digital and physical program materials, resources, and documentation.
• Contribute creative ideas to improve student engagement, program visibility, and the overall MESA student experience.
• Complete additional projects and assignments as identified by the MESA Program Specialist or MESA Coordinator.

MESA Center Support and Additional Duties

• Assist with maintaining a clean, organized, and welcoming MESA Center environment.
• Help organize shared spaces, event supplies, promotional materials, and program resources.
• Assist with routine center tasks, including wiping down whiteboards, tables, desks, and other shared work surfaces.
• Provide general operational support during busy periods and program activities.
• Complete other duties as assigned by the MESA Program Specialist or MESA Coordinator.

Position Expectations

• Demonstrate reliability, professionalism, initiative, and a willingness to learn new skills.
• Communicate effectively with MESA staff, student employees, faculty, and students.
• Complete assigned projects and tasks within established deadlines.
• Follow MESA communication, branding, and approval procedures, particularly when creating or publishing content on behalf of the program.
• Maintain appropriate confidentiality when working with student information or internal program materials.
• Work collaboratively with other MESA student employees and contribute to a welcoming and inclusive program environment.

Note: Student employees are subject to Los Rios guidelines on student employment eligibility which requires all student help to be enrolled in at least six units throughout Los Rios every semester and work no more than 26 hours a week during the academic year while classes are in session.

The MESA Lab Assistant provides supplemental support to Science faculty during scheduled laboratory sections and activities. Working directly under the guidance and direction of an assigned faculty member, Lab Assistants help facilitate a safe, organized, and supportive laboratory learning environment by assisting with laboratory procedures, reinforcing established safety protocols, and responding to routine student questions as appropriate.

This position is designed to provide MESA students pursuing science-related fields with valuable professional development experience, including exposure to laboratory operations, instructional environments, scientific practices, and faculty collaboration. The role also provides additional support to faculty in managing laboratory activities and promoting student engagement.

Job Responsibilities

Laboratory Support

• Work directly with an assigned Science faculty member during scheduled laboratory sections and activities.
• Provide supplemental support to faculty in facilitating laboratory activities and maintaining an organized learning environment.
• Assist students with understanding laboratory instructions, procedures, and assigned activities as appropriate.
• Respond to routine student questions related to laboratory procedures and activities, referring more complex instructional questions to the faculty member.
• Help students navigate laboratory activities while encouraging independent learning and engagement.
• Assist faculty with distributing, organizing, and collecting laboratory materials, equipment, and supplies.
• Support the preparation and breakdown of laboratory activities as directed by the assigned faculty member.

Laboratory Safety and Operations

• Assist faculty in monitoring the laboratory environment to help ensure established safety procedures and protocols are followed.
• Reinforce faculty-directed laboratory safety expectations, including the appropriate use of personal protective equipment (PPE), laboratory equipment, and materials.
• Help maintain clean, organized, and properly equipped laboratory workspaces.
• Assist with the setup, organization, and storage of laboratory equipment and supplies.
• Promptly communicate safety concerns, equipment issues, spills, or other incidents to the supervising faculty member.
• Follow all applicable college, district, departmental, and laboratory safety procedures.
• Work within the scope of assigned responsibilities and defer safety decisions, incident response, and instructional authority to the supervising faculty member.

Professional Development and Experiential Learning

• Develop professional skills through direct collaboration with Science faculty and exposure to laboratory instruction and operations.
• Gain experience with scientific equipment, laboratory procedures, safety practices, and discipline-specific activities. ● Strengthen communication, teamwork, problem-solving, and professional workplace skills.
• Develop an understanding of faculty responsibilities, laboratory management, and the role of laboratory instruction in STEM education.
• Demonstrate professionalism, accountability, initiative, and reliability when working with faculty and students.
• Participate in faculty-directed activities that support professional growth and exposure to potential careers in the sciences.

Faculty Collaboration and Communication

• Maintain consistent communication with the assigned faculty member regarding schedules, laboratory activities, and assigned responsibilities.
• Follow faculty instructions and complete assigned tasks in support of laboratory operations.
• Communicate recurring student questions, procedural challenges, and laboratory resource needs to the supervising faculty member.
• Coordinate scheduling changes, anticipated absences, and other employment-related matters with the appropriate MESA staff member.
• Maintain professional and respectful working relationships with faculty, students, and MESA employees.

MESA Program Support and Additional Duties

• Maintain communication with the MESA Program Specialist regarding employment schedules, faculty assignments, and program expectations.
• Participate in MESA employee orientations, meetings, and professional development activities as required.
• Assist with MESA events, outreach activities, and other program initiatives as assigned.
• Complete additional duties and projects assigned by the MESA Program Specialist or MESA Coordinator, as appropriate.

Position Scope and Distinction from Tutoring

The MESA Lab Assistant position is distinct from the former MESA Embedded Tutor role.

• Classroom-based support: Lab Assistants work directly with a Science faculty member during assigned laboratory sections and activities.
• No independent tutoring responsibilities: Lab Assistants are not responsible for providing tutoring services, hosting independent study sessions, or offering academic support outside their assigned laboratory sections.
• Faculty-directed responsibilities: Lab Assistants work under the guidance and direction of their assigned faculty member and do not independently assume instructional or supervisory authority. Students still report directly to MESA for hiring and payroll.
• Opportunity for dual employment: Students interested in both laboratory support and general tutoring may apply for both positions. However, selection for either or both roles depends on program hiring needs, available positions, qualifications, and scheduling availability. Holding one position does not guarantee employment in the other.

Note: Student employees are subject to Los Rios guidelines on student employment eligibility which requires all student help to be enrolled in at least six units throughout Los Rios every semester and work no more than 26 hours a week during the academic year while classes are in session.

The MESA Academic Excellence Workshop (AEW) Facilitator supports student academic success by planning and facilitating collaborative, supplemental learning sessions for designated STEM courses. Working in coordination with course faculty, AEW Facilitators help students reinforce classroom instruction, practice course concepts, and strengthen their problem-solving and critical-thinking skills through structured group activities and guided practice.

AEW sessions provide a collaborative learning environment where students work together to complete faculty-provided worksheets, practice problems, and other supplemental instructional materials. Facilitators guide discussions, encourage peer-to-peer learning, and use questioning strategies and instructional prompts to help students develop independent approaches to solving problems.

This position provides MESA students with professional development experience in instructional facilitation, peer leadership, communication, and collaborative learning.

Job Responsibilities

AEW Session Planning and Facilitation

• Plan and facilitate regularly scheduled Academic Excellence Workshops for assigned STEM courses.
• Lead structured, collaborative learning sessions that reinforce concepts and material covered in the corresponding course.
• Utilize worksheets, practice problems, and supplemental instructional materials provided or recommended by course faculty.
• Encourage active participation, peer-to-peer collaboration, and meaningful academic discussions among workshop attendees.
• Guide students through challenging concepts and problem-solving exercises using questions, hints, and instructional prompts that promote independent thinking.
• Foster an inclusive, welcoming, and supportive learning environment where students feel comfortable asking questions, sharing ideas, and learning from one another.
• Monitor student engagement and adjust facilitation strategies based on the needs and progress of workshop participants.
• Coordinate session logistics, including communicating workshop schedules, preparing materials, and arranging supplemental resources as appropriate.

Faculty Collaboration and Communication

• Establish and maintain consistent communication with assigned course faculty regarding workshop topics, course progression, and upcoming instructional material.
• Coordinate with faculty in advance of each workshop to identify the concepts, topics, and skills that should be reinforced during upcoming sessions.
• Obtain and utilize faculty-provided worksheets, practice problems, and other supplemental instructional materials.
• Communicate recurring student questions, challenging course concepts, and common areas of difficulty to faculty, as appropriate.
• Seek clarification from faculty when additional instructional guidance or subject-matter support is needed.
• Incorporate faculty feedback into workshop planning and facilitation to ensure sessions align with course curriculum and instructional objectives.

Instructional Preparation and Professional Development

• Independently review assigned course materials and upcoming topics in preparation for each workshop.
• Complete necessary preparation several days in advance to ensure readiness to facilitate scheduled sessions.
• Develop familiarity with course concepts, problem-solving methods, and instructional materials relevant to assigned workshops.
• Strengthen instructional facilitation, public speaking, communication, leadership, and collaborative problem-solving skills.
• Demonstrate initiative, professionalism, and accountability in preparing for and conducting workshops.
• Participate in MESA employee orientations, meetings, and professional development activities as required.

Student Engagement and Academic Support

• Promote student participation and consistent attendance at AEW sessions.
• Encourage students to explain their reasoning, share problem-solving approaches, and learn collaboratively.
• Help students identify gaps in understanding and develop strategies for approaching challenging course material.
• Connect students with additional MESA academic support resources, tutoring services, faculty office hours, and other appropriate campus resources when needed.
• Communicate student participation trends, recurring academic challenges, and workshop needs to the appropriate MESA staff member.
• Maintain appropriate confidentiality and professional boundaries when working with students.

MESA Program Support and Additional Duties

• Coordinate with MESA staff regarding workshop schedules, attendance, room arrangements, supplies, and other logistical needs.
• Assist with promoting AEW sessions through classroom announcements, flyers, social media, and other approved communication channels.
• Assist with organizing and distributing workshop materials and supplemental resources.
• Support MESA events, workshops, outreach activities, and other program initiatives as assigned.
• Complete additional projects and duties assigned by the MESA Program Specialist or MESA Coordinator.

Position Expectations

• Maintain consistent communication with assigned course faculty and MESA staff.
• Prepare for workshops in advance and arrive ready to facilitate each scheduled session.
• Demonstrate strong subject-matter competency in the assigned course.
• Create an environment that prioritizes student collaboration, engagement, and independent learning.
• Use guided questioning and instructional prompts rather than simply providing answers or completing problems for students.
• Maintain reliable attendance and communicate scheduling conflicts or anticipated absences promptly.
• Represent the MESA Program professionally and contribute to a positive academic support environment.

Note: Student employees are subject to Los Rios guidelines on student employment eligibility which requires all student help to be enrolled in at least six units throughout Los Rios every semester and work no more than 26 hours a week during the academic year while classes are in session.

The MESA Clerk provides front-line student support for the CRC MESA Program. This position serves as a primary point of contact for students, visitors, and MESA student employees, helping ensure the MESA Center operates smoothly and students have access to program resources and services.

Job Responsibilities

Front Desk and Student Support

• Staff the MESA front desk, greet students and visitors, and respond to routine questions about the program, services, and available resources.
• Assist prospective students with the MESA application process and provide guidance on program requirements and next steps.
• Distribute and manage access to MESA resources, including printing, markers, Scantrons, calculator loans, and laptop loans.
• Answer and direct incoming phone calls and respond to messages received through the MESA program inbox.
• Schedule appointments for students to meet with the MESA Counselor and MESA Coordinator, as appropriate.

Administrative and Program Support

• Assist with the administrative processing and back-end workflow of MESA applications, including reviewing submissions, tracking application statuses, and routing applications for appropriate review.
• Maintain accurate records, trackers, and other program documentation as assigned.
• Support the coordination and implementation of MESA events, workshops, outreach activities, and other program initiatives.
• Complete additional administrative projects and assignments delegated by the MESA Program Specialist or MESA Coordinator.

Student Employee Support

• Provide day-to-day support to MESA student employees, including assisting with scheduling adjustments, communicating operational updates, and addressing routine questions.
• Help ensure student employees understand their assigned responsibilities, center procedures, and daily expectations.
• Communicate staffing or operational concerns to the MESA Program Specialist or MESA Coordinator.

MESA Center Operations

• Open and close the MESA Center as required by the assigned work schedule.
• Maintain a welcoming, organized, and professional environment for students and employees.
• Monitor front desk activity and help ensure students can access center resources and services during operating hours.
• When no other full-time MESA staff member is available in the Center, serve as the primary point of contact for routine student inquiries and day-to-day center operations.
• Recognize situations requiring administrative or supervisory decisions and escalate them to the MESA Program Specialist or MESA Coordinator.

Note: This position is classified as Temporary Classified (TCL) employment and is subject to Los Rios Community College District's applicable temporary employment limitations.